Lou Fox Lou Fox's Profile Page

Lou Fox Lou Fox

0 Course Enrolled • 0 Course Completed

Biography

Quiz Microsoft - Trustable MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Guide Online

There are many methods to pass MB-230 exam, but the method provided by our PrepPDF can be the most efficient. You can quickly feel your ability has enhanced when you are using MB-230 simulation software made by our IT elite. MB-230 Exam will be updates every once in a while; to ensure you use the latest materials, we provide one-year free update of our software for you a that you can be rest assured to use it.

Microsoft MB-230 certification exam is designed to assess the skills and knowledge of individuals who are interested in becoming a Microsoft Dynamics 365 Customer Service Functional Consultant. MB-230 exam focuses on testing the candidate's abilities in configuring and customizing Dynamics 365 Customer Service, managing cases, knowledge management, and integrating various applications with Dynamics 365 Customer Service. MB-230 exam is ideal for professionals who are looking to validate their skills and expertise in this field and enhance their career opportunities.

Main Requirements for Microsoft MB-230 Exam

While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.

>> MB-230 Test Guide Online <<

Reliable Microsoft MB-230 Exam Blueprint - MB-230 Examcollection Vce

By evaluating your shortcomings, you can gradually improve without losing anything in the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam. You can take our customizable MB-230 practice test multiple times, and as a result, you will get better results each time you progress and cover the topics of the real MB-230 test. The software is compatible with Windows so you can run it easily on your computer.

Earning the Microsoft MB-230 Certification is a great way for professionals to demonstrate their skills and knowledge in implementing and supporting customer service solutions using Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification can help individuals advance their careers and gain recognition as experts in the field. Additionally, certified individuals can gain access to exclusive Microsoft resources, such as technical training and support, that can help them stay up-to-date with the latest trends and advancements in customer service technology.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q33-Q38):

NEW QUESTION # 33
You use Dynamics 365 for Customer Service.
You need to merge cases.
What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 34
You are using Dynamics 365 Customer Service to create and activate entitlements.
Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement.
You need to identify the entitlement issue.
What is the cause of the issue?

A. The Products or Contact field values have not been configured before activation.
B. The entitlement has expired and is awaiting renewal.
C. The end date of the entitlement has been incorrectly configured to a date that has already passed.
D. The start date of the entitlement is in the future.

Answer: D

NEW QUESTION # 35
Hotspot Question
A customer service manager needs a new business process flow to manage support for a product rollout for bicycles. There are two bicycle models: standard and high performance.
Support representatives must be able to:
- Specify the model of the bicycle.
- Capture comments from customer support issues if the bicycle is the
high-performance model.
You need to create the business process flow.
What should you configure for each requirement? To answer, select the appropriate options in the answer area.

Answer:

Explanation:

NEW QUESTION # 36
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit-goal-metric

NEW QUESTION # 37
You need to set up the system for cases going to supervisors.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Step 1: In Service Management, create a Routing Rule set.
Scenario: If a case is open more than 30 days, the case must automatically be routed to the supervisor.
Create routing rulesets to route cases.
Use routing rules in Customer Service to route cases to the right agents at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues.
Step 2: Enter Name, Select Save, and select the plus sign to add a rule item On the General tab, in Routing Rule Set Information, Enter Name and Description for the routing ruleset.
Select Save. The routing ruleset is saved, and the Rule Items section is displayed.
In the Rule Items section, select the Add Rule Item button + to specify conditions for routing cases to a queue.
Step 3: Add conditions
Under Then Conditions, specify the queue to which the cases will be routed or the user or team to which the cases will be assigned if the conditions in the If Conditions section are met.
Step 4: Save and activate.
Select Save and Close.
In the routing ruleset record, select Activate so that the ruleset is applied to the cases matching the conditions in the rule.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

NEW QUESTION # 38
......

Reliable MB-230 Exam Blueprint: https://www.preppdf.com/Microsoft/MB-230-prepaway-exam-dumps.html

Lou Fox Lou Fox

Biography

Quick Links

Resources

Support