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Get Updated ServiceNow CIS-ITSM Dumps For Guaranteed Success

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The CIS-ITSM certification exam covers a range of topics, including incident management, problem management, change management, service catalog, and service level management. CIS-ITSM exam also covers the integration of ServiceNow ITSM with other ITSM tools and systems. CIS-ITSM Exam Questions are designed to test the candidate's ability to configure and customize the ServiceNow ITSM platform according to the organization's requirements.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q102-Q107):

NEW QUESTION # 102
Which two relationship queries use the proper syntax? (Choose two.)

A. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
B. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
C. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
D. SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = 'Media'

Answer: A,C

NEW QUESTION # 103
In Change Management, manually added Change Tasks allow the Change owner to maintain accountability for a Change Request while assigning the individual implementation steps to other groups or individuals.

A. True
B. False

Answer: B

NEW QUESTION # 104
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

A. True
B. False

Answer: B

Explanation:
Explanation
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.

NEW QUESTION # 105
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?

A. Users can modify the description and title of existing packs.
B. The Clone & Customize button will continue to be available.
C. All existing content packs will be deleted.
D. Users can continue to edit the contents of existing packs.

Answer: A

NEW QUESTION # 106
How are Additional Comments and Work Notes intended to be used in notifications?

A. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
B. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates
C. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
D. Additional Comments - communicate with end users; Work Notes - communicate with IT staff

Answer: D

Explanation:
Explanation
set Additional comments (Customer visible)

NEW QUESTION # 107
......

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